Privacy Policy

Last updated: August 18, 2024

PRIVACY NOTICE

This Privacy Notice explains how Oceanic Dolphin Pte. Ltd. ("fix," "we," "our," or "us") collects, uses, discloses, and safeguards your information when you visit our websites, mobile applications, and utilize our services (collectively referred to as the "Platform"). We are committed to protecting your privacy and handling your personal data responsibly in accordance with applicable privacy laws and regulations.

1. Information We Collect

We collect various types of information from you to provide and improve our services. This includes:

• Personal Information: Identifiable information such as your name, email address, phone number, postal address, and payment details.
• Account Information: Information related to your account creation, such as your username, password, and order history.
• Transaction Information: Details about payments and transactions made through our Platform.
• Device Information: Information about the devices you use to access our Platform, including hardware models, IP address, operating system, browser type, and mobile network information.
• Usage Information: Information about your interactions with our Platform, including the pages you visit, the features you use, and the time and duration of your visits.
• Location Information: Approximate location data based on your IP address or precise location data with your consent.
• Cookies and Similar Technologies: Data collected through cookies, web beacons, and other tracking technologies that enhance your user experience and help us understand usage patterns.

2. How We Use Your Information

The information we collect is used for the following purposes:

• Service Delivery: To operate, maintain, and provide our Platform and services, including processing orders, payments, and customer support.
• Account Management: To manage your account, including verifying your identity, updating your preferences, and securing your account.
• Personalization: To tailor content and recommendations based on your preferences and past interactions with our Platform.
• Communication: To send you important information, such as updates to our terms and policies, confirmations, and promotional messages (subject to your preferences).
• Analytics and Improvement: To analyze usage trends, monitor the performance of our Platform, and improve our services.
• Security: To detect, prevent, and address security issues, fraud, and other malicious activities.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements and policies.

3. How We Share Your Information

We may share your information with third parties in the following situations:

• Service Providers: We may share your information with vendors and service providers who perform services on our behalf, such as payment processing, data analysis, marketing, and customer service.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of the transaction.
• Legal Obligations: We may disclose your information if required by law, court order, or other legal processes, or if we believe that such disclosure is necessary to protect our rights or the rights of others.
• Corporate Affiliates: We may share your information with our corporate affiliates, subsidiaries, and parent companies, who will use the information in accordance with this Privacy Notice.
• With Your Consent: We may share your information with third parties when you have given your consent to do so.

4. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your own, including countries that may not have the same data protection laws. We ensure that appropriate safeguards are in place to protect your information during such transfers, in accordance with applicable legal requirements.

5. Data Security

We implement a variety of security measures to protect your personal data, including encryption, access controls, and secure data storage. However, please be aware that no method of transmission over the internet, or method of electronic storage, is 100% secure, and we cannot guarantee the absolute security of your information.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period for your personal data depends on the nature of the data and the purposes for which it was processed.

7. Your Rights and Choices

You have certain rights regarding your personal data, subject to local data protection laws. These rights may include:

• Access: You may request access to the personal data we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete data.
• Deletion: You may request that we delete your personal data, subject to certain exceptions.
• Restriction: You may request that we restrict the processing of your personal data in certain circumstances.
• Objection: You may object to the processing of your personal data in certain circumstances, including for direct marketing purposes.
• Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format, or have it transferred to another data controller where technically feasible.
• Withdraw Consent: Where we rely on your consent to process your personal data, you may withdraw your consent at any time.

To exercise these rights, please contact us at support@fix.com.sg. We will respond to your request in accordance with applicable data protection laws.

8. Children's Privacy

Our Platform is not intended for use by children under the age of 13, and we do not knowingly collect personal data from children under 13. If we become aware that we have collected personal data from a child under the age of 13 without verification of parental consent, we will take steps to delete that information from our servers.

9. Third-Party Links and Services

Our Platform may contain links to third-party websites, services, and applications that are not operated by us. We are not responsible for the privacy practices or the content of these third-party services. We encourage you to review the privacy policies of any third-party services before providing any personal data to them.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your interactions with our Platform. Cookies are small data files that are placed on your device or computer when you visit a website. We use cookies to enhance your experience, understand usage patterns, and improve our services.

You can control the use of cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Platform.

11. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by posting the updated Privacy Notice on our Platform and updating the "Last updated" date at the top of this notice.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Notice or our data practices, please contact us at:

Oceanic Dolphin Pte. Ltd.
Email: support@fix.com.sg